Meet Our Team
Hillary Schultz has been a practicing clinician since 2002. She graduated from Ohio University with an undergraduate degree in special education and a graduate degree in counselor education. Hillary is known to be supportive, yet has a direct, solution focused approach. She is considered genuine, empathetic, and has a high regard to ethical and legal standards of practice. Hillary started her career as an outpatient counselor helping adults and older adults in a community mental health setting. She has performed contract work with the juvenile court systems as well as state children’s services boards. Prior to starting her own practice, Hillary spent several years serving as an administrator in long-term residential settings. Hillary is experienced in helping both adolescents and adults with severe mental illness, various mood disorders, substance abuse and dependency disorders, disorders related to anxiety, disorders related to compulsions, behavioral disorders, those with LBGTQ+ related issues, and those who are sexual offenders.
Throughout the years, Hillary has additionally enjoyed developing and facilitating trainings for the community and professionals. She has had extensive post-graduate training related to community and individual crisis, drug and alcohol dependency, as well as working with multi-ethnic populations and various religious cultures. She has served on several boards and coalitions aimed at helping the undeserved populations. She also works with non-profit agencies as a consultant developing treatment programs and helping them with development work. Hillary is passionate about her work related to suicide prevention and serving those in marginalized communities. She specializes in both program and leadership development and couples counseling services.
Hillary is a mother of 2 and when not working she enjoys spending time with family and friends, camping, fishing, hiking, bicycling and traveling to the beach.
Hillary's pronouns are She/Her/Hers
Jennifer "Jenn" Reed
Jennifer "Jenn" Reed is the Clinical Director at the practice. Jenn is a Registered Art Therapist and as a Licensed Professional Clinical Counselor with Supervision endorsement. She earned her Bachelor of Arts in Psychology and a Writing minor from Kent State University in 2008. In 2015, Jenn obtained a dual Master of Arts in Counseling and Art Therapy from Ursuline College. She has experience with children/adolescents and adults in both individual and group therapy settings at all levels of care, including inpatient hospitalization. Her areas of specialty include mood disorders, anxiety disorders, survivors of domestic violence, substance use, LGBTQIA+ populations, peri/post-natal women, suicidality and self-harm, women's issues, parenting skills, work/life balance, career and workplace issues, and children and adolescents.
As a clinician, Jenn is known to be down-to-earth, pragmatic, energetic, solutions-focused, genuine, empathetic, accepting, direct, and supportive. She has worked with a wide variety of people from different backgrounds, and is inclusive and accepting to all both personally and professionally. Jenn uses an integrated and custom approach to each client's care, with a predominant emphasis on strengths-based skills building and empowerment. She has a strong belief that all people are capable of change and achieving their goals, but may at times need support and encouragement to make progress. As a Registered Art Therapist, Jenn can also provide art therapy services in addition to traditional talk therapy methods.
Prior to transitioning to private practice, Jenn served in an administrative role managing a multidisciplinary team providing high acuity outpatient services for adolescents. She has also presented CEUs for other clinicians, and participated in live educational seminars for local students and teachers for suicide prevention and mental health awareness.
Jenn is a mother of two, and in her free time, she enjoys art-making, crafting, reading science fiction and high fantasy, attending comic cons, tending to her houseplants, going to museums and escape rooms, and spending time with her family and friends.
Jenn's pronouns are She/Her/Hers
Megan Long is a Licensed Independent Social Worker and has been working in the adult mental health field since 2014. She is a Clinical Supervisor at the practice. Megan graduated from Ithaca College with a bachelor’s degree in Psychology, and received a Master’s of Science in Social Administration from the Mandel School of Applied Social Sciences at Case Western Reserve University. She has enjoyed working in a variety of settings, including inpatient, residential, crisis intervention and university counseling roles.
Megan is experienced in working with adults experiencing severe mental health concerns, mood disorders, personality disorders, and trauma. She has extensive knowledge on trauma, trauma responses and the neurobiology of trauma, and has facilitated both individual and group counseling for individuals with these concerns. As a queer practitioner, Megan has experience leading both individual and group counseling for LGBTQIA+ populations who may be experiencing concerns related to identity. Megan is aligned and open to working with non-monogamous and alternative relationship styles and orientations.
In her career, Megan has worked in residential, inpatient, crisis intervention and university settings. Megan worked as an Advocate for Gender Based Violence Prevention & Response in which she assisted clients in navigating reporting processes for sexual and gender-based violence. Megan bases her work with clients in Cognitive Behavior Therapy, with an emphasis on mindfulness and compassion-based practices.
Personally, Megan loves to spend time with her dog Lilly, and cat MJ. Megan has grown her collection of houseplants to ensure her apartment feels like an urban jungle. Megan loves to explore new crafts and skills such as watercolor and ukulele. Megan loves to spend time off attending concerts and traveling to beautiful places.
Megan's pronouns are She, Her, Hers.
Shannon Coates is a Licensed Social Worker and has been a clinician since 2015. She graduated with a Bachelor’s degree in Human Ecology from The Ohio State University in 2011. In 2015, Shannon earned her Master of Social Work from Cleveland State University. She has worked in residential, school-based and outpatient settings providing individual, group, and family therapy. Shannon works with children, adolescents, and adults with ages ranging from 2 to 65 years old.
Shannon has a warm, genuine, nonjudgmental presence. She holds a high regard for the client-therapist relationship, recognizing it is a privilege to be invited into the lives of her clients. She uses a strength-based, person centered approach. Shannon’s formal training includes the Neurosequential Model of Therapeutics, Collaborative Problem Solving, and Early Childhood Mental Health Consultation. Some of Shannon’s treatment modalities include Cognitive Behavioral Therapy, Dialectical Behavior Therapy, Narrative Therapy, and Motivational Interviewing. She is skilled at treating anxiety disorders, depressive disorders, bipolar and mood disorders, posttraumatic stress, adoption and attachment issues, oppositional behaviors, early childhood issues, gender dysphoria, body image issues, and problems with self-esteem. She has experience working with people with developmental disabilities, including those on the autism spectrum.
In her spare time Shannon enjoys gardening, caring for houseplants, yoga, and spending time with her husband and their dog.
Shannon’s pronouns are She/Her/Hers
Morgan Gladding is a Licensed Social Worker. She earned her Master of Social Work degree from Edinboro University of Pennsylvania. She has experience providing therapeutic services to children (ages 5+), adolescents, and adults. She has provided services to individuals and families in home, school, and office based settings.
As a therapist, Morgan loves to guide her clients with tools and knowledge. She provides a calm space where they can feel safe and supported. Morgan is trained in EMDR therapy and uses a variety of other approaches with her clients such as CBT, DBT, Mindfulness, and Client- Centered therapy. Morgan has experience working with those diagnosed with anxiety, depression, mood disorders, adjustment disorders, ADHD, and PTSD. Morgan uses a trauma informed approach when working with her clients.
In her free time, Morgan loves to spend time with her son and family. Morgan enjoys traveling, crafting, reading, and hiking.
Morgan’s pronouns are She/Her/Hers
Annika Jernigan is a Licensed Professional Counselor. She earned both her Bachelor of Arts degree in Psychology and Nonprofit Studies, as well as her Master’s degree in Clinical Mental Health Counseling from Kent State University. Annika has years of experience supporting children, adolescents, adults, and families—first in her previous role as an educator and now as a clinician. She has provided clinical services to individuals, groups, and families in both outpatient and school-based settings.
Annika has experience counseling those navigating a multitude of challenges, including depression, anxiety, ADHD, trauma, discrimination, economic instability, developmental concerns, behavioral difficulties, grief, identity concerns/concerns related to the LGBTQIA experience, self-harm, and suicidality.
As a clinician, Annika strives to provide a warm and nonjudgmental space for exploration, often utilizing humor and spontaneity in her collaborations with clients. Other therapeutic approaches she uses include DBT, CBT, Mindfulness/Meditative practices, Narrative, and Solution-Focused interventions. By helping clients to flesh out and explore their goals for therapy, Annika can tailor treatment to each person’s individual needs. She believes in each person’s inherent ability to identify and explore changes they may wish to make in their life. Annika seeks to provide encouragement, acceptance, and support to each individual on their journey to a better self.
In her free time Annika enjoys reading, tending to her many houseplants, and listening to music.
Annika’s pronouns are She/Her/Hers.
Isabel Ballard is a Licensed Social Worker. She holds a Bachelor of Arts from Bates College and a Master in Social Work from The Mandel School of Applied Social Sciences at Case Western Reserve University.
Isabel’s therapeutic work is grounded in mindfulness with a focus on clients’ strengths. With the client as the guide, Isabel provides a trauma-informed, listening ear to collaborate with clients in their healing journey. Isabel works with clients to ease mental health symptoms, utilize coping skills, and ultimately develop a deeper understanding of needs, boundaries, and priorities. Isabel believes in holistic healing, focused on the mind, body, spirit connection.
Isabel has provided therapeutic services to children as young as 5, adolescents, and adults in a variety of settings. Isabel treats anxiety, depression, trauma, relationship and familial conflict and life transitions. Isabel has experience working with people with developmental and learning disabilities, including those on the autism spectrum.
Outside of the therapeutic office, Isabel is a RYT Yoga Instructor, enjoys exploring the Metroparks with her dog, Cleo, and spending time with her family. Isabel also loves horses, Topo Chico, and cooking.
Isabel's pronouns are She/Her/Hers.
Melissa "Mel" Burnett
Melissa "Mel" Burnett is a Licensed Social Worker. She received a Master’s of Social Work with a specialization in behavioral health from Boston University. Mel has worked with individuals and groups in community mental health, psychiatric rehabilitation, and college mental health settings. Their clinical work is informed by several years of working as a mental health policy researcher and as a yoga instructor. Mel has experience working with anxiety, depression, trauma, ADHD, Autism, identity development, and relationship issues. They also have particular interest supporting people in the LGBTQ+ community and survivors of trauma.
Mel has a non-judgmental and empathic approach which encourages folks to tap into existing strengths while deconstructing limiting narratives and beliefs. She is dedicated to practicing from anti-oppressive and trauma-informed frameworks which promote choice and autonomy while addressing power dynamics and socio-cultural barriers. Working in collaboration with clients, Mel incorporates psychotherapy, Motivational Interviewing (MI), Liberation Health therapy, Cognitive-Behavioral Therapy (CBT), mindfulness, and relational therapy.
Outside of the therapy room, you can find Mel birding in local forests, hanging out with their cats, and getting absorbed in fiction.
Pronouns: they/them/theirs & she/her/hers
MSW, LSW, LCDC III
Melissa Miller is a Licensed Social Worker and Licensed Chemical Dependency Counselor III. She earned her Master's degree in social work from The Ohio State University and her Bachelor's degree in social work from Cleveland State University. Her experience primarily lies in providing individual, group, and couples therapy in both community mental health and forensic social work as well as private practice.
Melissa has served a wide variety of client populations, including adults who have experienced incarceration, substance use, and religious trauma. Her areas of specialty include mood disorders, trauma/PTSD, substance use disorders, life transitions, and relationship issues. She utilizes trauma-informed care with each of her clients and prioritizes individualized treatment, drawing from evidence-based practices such as CBT, DBT, Motivational Interviewing, and EMDR.
Melissa is sex-positive, body positive, LGBTQIA+ affirming, and has experience with clients who practice ethical non-monogomy. She practices secular therapy and prioritizes providing a safe and comfortable environment where her clients can feel fully seen and heard without fear of judgment.
In her free time, Melissa loves to scour flea markets and thrift shops for vintage finds, host parties for her friends, travel with her family and play video games.
Melissa's pronouns are She/Her/Hers
Rachael Rose is a Licensed Social Worker. She received a Master of Social Work from Cleveland State University and a Bachelor’s degree in communication from the University of Cincinnati. Rachael has experience providing individual and group counseling in a community mental health setting. She has primarily worked with individuals who are seeking counseling services to address their mental health, substance use, trauma history, and navigating the highs and lows of everyday life.
Rachael’s therapeutic style blends warm, empathetic support and direct but soft challenging to help clients grow and address the needs they bring to counseling. She practices from the idea that each client is the expert in their own lives, while also emphasizing the importance of receiving an additional, professional perspective. Rachael utilizes several modalities in her practice, including narrative therapy, trauma-informed cognitive behavioral therapy (TF-CBT), and acceptance and commitment therapy (ACT).
Rachael is a culturally aware, LGBTIA+ affirming, sex-positive, and flexible clinician who believes that a “one-size fits all” approach to counseling does not exist! She emphasizes trauma-informed care in her work with clients and is dedicated to spending as much time as possible establishing a positive, comfortable, and supportive relationship with all of her clients.
In her free time, Rachael enjoys snuggling with her cat, Mystic, spending time with friends and family, and reading cheesy romance novels. She has recently developed an interest in astrology and tarot readings, and will pull astrological birth charts for friends!
Rachael's pronouns are She/Her/Hers
Amanda Sabo is a Licensed Social Worker. She earned her Master of Social Work degree and a Bachelor of Sociology degree from Cleveland State University. Amanda has served a diverse range of clients, including those with mood disorders, substance use issues and those struggling with various hardships in life. She has experience working with ages 14 and up, with a primary focus of working with adults. Her areas of specialty include mood disorders, life transitions, relationship issues, faith/spiritual issues, trauma/PTSD, criminal/legal issues, those experiencing post-abortive issues, parenting and maternal issues. Amanda utilizes several modalities in her work depending on the unique needs of each client. This often includes a mix of narrative therapy, CBT and solution-focused work in order to move toward the desired change in her client’s lives.
As a clinician, Amanda brings a strength-based lens and a warm, non-judgmental presence to every session. She understands how important it is to collaborate with her clients on how to help them reach their goals, as they are the expert of their own journey. Through building a strong therapeutic relationship with all, Amanda is able to guide clients on a path towards healing by gently challenging her clients to take small, agreed upon, action-oriented steps.
In her free time, Amanda spends time with loved ones and enjoys watching her daughter explore the world around her. She loves stories, especially through movies and television and quoting random lines from her favorites. Amanda also loves traveling to beautiful places and dancing at silent discos.
Amanda's pronouns are She/Her/Hers
Michaela Honigman is a Licensed Professional Counselor. She earned her Bachelor of Science degree in Psychology and Fine Arts at Heidelberg University. After obtaining her B.S degree, she went to John Carroll University for Clinical Mental Health Counseling. She has experience working with children and adolescents with Autism spectrum disorder and learning disabilities, children within the foster care system, young adults in the college setting, and adults in intensive high acuity outpatient settings. Her areas of focus include depression/mood disorders, anxiety, stress, relationship problems, identity, self-acceptance, trauma, suicidal ideation, self-harm, and life adjustments/transitions such as grief, divorce, moving, job changes, and medical illness.
Michaela’s therapeutic style is creative, compassionate, supportive, and empathic. She is patient and understands that healing takes time, and encourages collaboration. She gently challenges clients to promote autonomy and change. She takes a person-centered approach, and she values each client as an individual. Michaela utilizes several modalities in her practice including CBT, DBT, Mindfulness, Expressive therapy, Solution-Focused, and other trauma-informed approaches to care.
Michaela discovered her interest in helping others through traveling and learning about different cultures. She enjoys being outside and taking her dog, Bruce Wayne (AKA Batman), for long walks. She loves coffee, crafting, baking/cooking, gardening, and boating. She enjoys all seasons, however, fall and summer are her favorites; she sips on pumpkins spice in the fall and tends to her vegetable garden in the summer. Michaela is kind-hearted, witty, and enjoys puns. She looks forward to meeting you for therapy; she strives for a safe place where you can laugh, cry, speak your mind, and feel welcomed.
Michaela’s pronouns are She/Her/Hers
Megan Hoon is a Licensed Professional Clinical Counselor with supervision endorsement and is a Senior Clinician at the practice. She has been a clinician since 2010 and has experience working with both adults and adolescents in school, community, and telehealth settings. Her career has allowed her to work not just with individuals, but with families and couples as well. She specializes in anxiety disorders, adolescent issues, marital/relationship issues, and family conflicts.
Megan has always had a passion for helping people, and truly values the therapeutic relationship. Megan forms genuine connections by providing a supportive and non-judgmental environment, virtually and in person. She is a great listener, and if that's all you need that's okay. If you aren't sure what you need, that's okay too! Megan helps people discover their strengths and confront their weaknesses. Her treatment methods vary depending on the person and their needs, but she tends to be client-centered and solution-focused with her interventions. Her approach is supportive, honest, realistic, and understanding. During your time together, Megan’s focus will be on helping you improve the quality of your life, whatever that may look like for you. She believes everyone can live a fulfilling life as long as they have the support and resources to do so. Megan will help you feel empowered and prepared for whatever challenges life throws your way.
When Megan is not at work, she enjoys spending time with her young son, her husband, and her pets. She enjoys remodeling furniture, crafting, going on hikes, exploring aromatherapy and watching movies.
Megan's pronouns are She/Her/Hers.
MA, LPCC, LICDC
Rachel Zallar is a Licensed Professional Clinical Counselor and Licensed Independent Chemical Dependency Counselor. She is a Senior Clinician at the practice. Rachel earned her Master’s degree in counseling from John Carroll University and her Bachelor’s degree in psychology from Bowling Green State University. Rachel has experience in providing group, individual, and couples counseling in all levels of care, from outpatient services in hospital and community mental health environments as well as inpatient care.
Rachel has worked with a wide variety of populations and challenges. Her areas of focus include severe mental illness, chemical dependency/substance use, dual diagnosis concerns, relationship issues, self esteem and self image challenges, medical and chronic illness related issues, forensic/formerly incarcerated individuals, grief and loss, LGBTQIA+ specific issues, anger management, mood disorders, and anxiety disorders. Rachel utilizes several modalities in her work including person centered, CBT, DBT, solution focused, and motivational interviewing. Rachel believes that everyone needs at least one safe space to truly be themselves! She values flexibility in every session, building rapport with every client, being supportive, compassionate, direct, and genuine.
Outside of work, Rachel practices self-care in a variety of ways. She loves going on adventures with her two dogs, cooking new recipes, playing softball in different states, and trying new pizza places weekly. She is a firm believer that pineapple never goes on pizza. Rachel is also very passionate about Cleveland sports teams.
Rachel's pronouns are She/Her/Hers
Jody D'Astolfo is the Scheduler at our practice. She is a people person who enjoys helping others. She has 8 years of experience working within both private and public elementary schools as a paraprofessional. Jody attended John Carroll University and graduated with a degree in Sociology.
When not working, Jody spends all her time with her husband and 2 children. They enjoy traveling, spending time with friends, and going to sporting events.
Jody's pronouns are She/Her/Hers.
Courtney Avgerinos is the Office and Billing Manager at our practice. She has 14 years experience working in pediatric dentistry where she worked chairside with the providers as well as scheduling and coordinating in office and outpatient dental procedures. She has a wealth of knowledge and understanding of insurance billing and benefits as well as office policies and procedures. She is happy to answer any questions you may have.
Courtney is patient, kind, and welcoming to everyone around her. In her free time, Courtney enjoys spending time with her husband and their six children. They are a very sports focused family that enjoys frequent trips to the beach.
Courtney’s pronouns are She/Her/Hers